Terms & Conditions

Please read the following carefully. By using this website, the "user" or "you" agree to the following terms of use.

Shopping with HazMat

You can order products
(1) on this website or,
(2) by telephoning,
(3) by faxing or,
(4) by post.

If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details.

Prices
Our prices are shown on HazMat.co.uk

We try to make sure that the prices on our website are accurate however, we will need to validate the price before we process your order. We also aim only to display items which are in stock and can be dispatched quickly. If we are unable to supply a particular item that you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. We may offer a replacement or upgraded item as a replacement, but if this is not to your satisfaction, you may cancel your order and we will refund any money you have paid.

Price Promise
We make every effort to keep our prices as the most competitive available but should you find any equivalent item/package cheaper elsewhere we will match the lower price. Simply email us the quotation that you have been given or send us a link to the lower priced item and we will contact you to confirm your order.

Payment
You can pay by any Visa, MasterCard, Delta, Switch, Solo or JCB card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted. For more details, please contact us. The prices displayed on our web site are in British pounds. We currently debit money from your account the same day that your order is accepted and processed.

Delivery
We ordinarily deliver goods to mainland UK destinations. For delivery outside this area, please contact us. We aim to deliver goods to mainland UK destinations within 3 working days in most circumstances. Specific delivery times are dependent on the item ordered. Most orders sent will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order. If there is not somebody present at the time of delivery, the courier company will leave their contact details so you can arrange another delivery time.

We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote for that item, please contact us by email or telephone. We will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.

Returns
We endeavour to supply only the highest quality products and believe you will be delighted with your products from HazMat. However, if you are unhappy with the product in any way you may ask for a full refund of the product less the cost of the return carriage, or exchange them within 14 days of receipt. You will then need to return the goods following the steps outlined below. We aim to keep the process as simple as possible.

The product must be returned in its original condition. You must arrange for the return of the goods, and you will be liable for the costs involved, unless the product is faulty. This charge also applies if you ask for an exchange. If this happens, please contact us first to arrange the return. We are not able to provide exchanges or refunds on items that are made to order unless they are faulty (this includes items that have been painted to your specific requirement).

Bespoke or made to order items are not returnable under any circumstances (unless faulty) and the order cannot be cancelled once production of the item has commenced.

Our Customer Service team will be happy to help you if you have any queries. You can email us at info@HazMat.co.uk or telephone us on 0800 788 0770.

Our responsibility
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data, consequential loss in circumstances which are beyond our control. We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from HazMat. You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse. We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Links to other websites and services
Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

General
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary. These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

Copyright / Trademarks / Data Protection
All content included on this site including but not limited to web site design, text, graphics, audio clips, visual clips, logos, and the selection and arrangement thereof are the property of HazMat (Copyright © 2018, HazMat) or its suppliers and are protected by UK and international copyright laws. All software used on this site is the property of HazMat or its software suppliers and is protected by UK and international copyright laws. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose. We will use the information you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

Privacy Policy
HazMat, is committed to protecting your personal information in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR).

This policy covers how HazMat uses and protects any information that you provide when using the website www.hazmat.co.uk or any of its services.

The Data Controller
HazMat is the data controller for any personal information you supply in relation to its services and when registering as a client or candidate.

What data is held?
HazMat may store your personal details, including but not limited to your name and contact details, together with your e-mail address.

How is data collected?
Your personal details will be sent to us through via our website when placing an order with us. This does not include any provided financial information.

Internet-based transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing our website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

How your data is used?
Your data is only used to process any orders that you have placed with HazMat.

How long and where do we keep your data?
HazMat will only keep your personal data for as long as it is needed in order to use it as described above in providing the service and/or for as long as you have given permission to keep it. Sometimes your personal data must be kept beyond the duration of the provision of the service in order to meet statutory requirements for accountancy practice.

Your data will be stored in the UK.

Your rights to your information
You can object or withdraw your consent to the use of your personal information at any time. As a data subject, you have the following rights under the GDPR, which HazMat will uphold:

1. The right to be informed about how your personal data is used

2. The right of access to your personal data and supplementary information.

3. The right to have your data rectified if incorrect or incomplete

4. The right to erasure. This is not an absolute right but specifically:

• Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
• When the individual withdraws consent.
• When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.
• Where the personal data was unlawfully processed (ie otherwise in breach of the GDPR).
• When personal data has to be erased in order to comply with a legal obligation.
• When the personal data is processed in relation to the offer of information society services to a child.

5. The right to restrict processing

6. The right to data portability

7. The right to object. Specifically, but not necessarily limited to you have the right to object to:

• Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
• Direct marketing (including profiling); and
• Processing for purposes of scientific/historical research and statistics.

8. Rights in relation to automated decision making and profiling.

More comprehensive information relating to your rights can be found on the Information Commissioners Office (ICO) website https://ico.org.uk/

Should you wish to exercise any of your rights or in the event of a complaint please contact The Data Protection Officer at HazMat in writing.

How we use Cookies
Many websites place cookies whenever a user visits their sites, in order to track traffic flows. Cookies are text files, which identify your computer to the server. HazMat may use cookies from time to time only to make your web experience better.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Our services are all hosted from a datacentre within the EEA which is ISO27001 certified. We undertake regular vulnerability scans of our website and services to ensure your data is safe.

Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.